Chicybee Ltd ®

Some frequently asked questions that may help you to decide on the correct product

What’s the difference between “Available to Order” and “Currently Unavailable”?

Purchasing an available to order product is the begining of the process. We will start to create the product that you have selected from the very begining stage of machining the raw materials to include the size and features of the product. Currently Unavailable refers to products which we have held pre-made stock of but have sold out, or the product contains an element that we cannot source or provide. Please get in touch so we can look at the problem and any alternative options.

How long will my order take?

All Chicybee® products are hand made to order. Our products have been refined over time and now undergo a minimum of 7 processes before they are carefully packaged and sent. We can work with you towards a specific launch date or opening with as much notice as possible. Please let us know at the outset and we will do our best to accommodate.

What if I need an order urgently?

All items are made to order however we do hold a limited range of completed stock. If we have your chosen product already in stock we will send this immediately. We may be able to provide a priority service dependant on current order volumes however we will not be able to “rush” a product through as the processes involved take time to perfect. If we can, we will so please do ask.

Can you visit my salon?

Yes if you are in the Somerset area we can certainly visit to discuss your requirements and offer design advice. We can show various samples to give you an idea of size and design. Please enquire.

How does the display frame hang?

They hang like regular pictures. We recommend using a professional to install as the materials used in wall surfaces differ but generally they only require a few screws and rawl plugs. Our larger ranges may require an additional supplied batton support.

How long will the LED lights work for?

We use quality LED strip lighting and components in our Illuminated products. The LED lights have a life expectancy of 50,000 hours or over 2000 continuous 24 hour days.

Our LED Illuminated products are created using components with an input voltage of between 100 volts to 240 volts making them available to country’s outside of the UK. Please indicate your plug style/type when ordering if anything other than a standard UK 3pin plug is required.

What size bottles to the frames hold?

Most of our nail polish racks are built to a minimum height of 8.7 cms which fits most brands of nail polish but this can be tailor made for you depending on the product.

How is my order shipped?

We use a range of trusted couriers, TNT, UPS, DPD and Royal Mail. For mirrors and our large range of products we use Fragilistics. Fragalistics will make contact with delivery details when their schedule is available.

Interlink Express Parcel tracking can be found here.

Parcelforce tracking can be found here.

TNT tracking can be found here.

UPS tracking can be found here.

Do we ship overseas?

Our products have been sent to New York, California, Dubai and Switzerland to name just a few. We are able to supply to any country but if the option is not available on the website, please get in touch and we will work out the costs involved in shipping.

Our LED Illuminated products are created using components with an input voltage of between 100 volts to 240 volts making them available to country’s outside of the UK. Please indicate your plug style/type when ordering if anything other than a standard UK 3pin plug is required.

Do you accept returns?

Yes we offer a no quibble 28 days return policy if you are unsatisfied with your order but the return costs will be met by the customer unless the item is faulty or damaged whilst on transit.

Are there discounts available for multiple orders?

Yes certainly, if ordering in quantities we can offer a discount, please contact us for more info.

How do I request a custom order?

Just click the `custom order` link or email us at

Have you got a show room or shop?

We have recently moved to new premises with separate manufacturing plant and showroom facilities. You are more than welcome to visit and see examples of our products. We have an extensive portfolio of previous work which can be seen at `customer salons`

What are your frames made from?

Our shelving units are constructed in wood which goes through several processes to perfect the final product. Our extensive range of framing materials are made from a mixture of solid pine and in some cases, polymere resin is used for the ornate corners. Our framing materials are sourced from FSC friendly suppliers and are constructed on site to customer size requirements.

Can I order a different size or design ?

Our Baroque designs are fixed sizes however we can create any size you require from our extensive range of framing materials. You can order any design you wish and we would love to hear your ideas about different styles or requirements. We will always work with you to make sure your chosen style complements your décor. Our range of materials, styles and designs cannot be shown as they are too extensive so any style, size or style that you require, please contact us.

How are the frames constructed ?

Our Baroque designs are created in layers with the clay baroque appliques added at the final stage before finishing with colour. All other frame styles are entirely made in wood with their finish added at the last stage. Baroque appliques are succeptable to temperature chages and humidity as they use a clay style material and a small minority develop small cracks or splits. Where these cracks or splits occur, we have a specialist putty available in most colours to fill the area and return the applique to its original condition. This can be mistaken as the whole frame being damaged.

We are more than happy to supply the repair putty for any applique however we are regretably unable to accept a return for this as this does not constitute damage but the effect of temperature change and humidity.